Warranty Policies for Orders Placed Between 03/31/2022 - 05/01/2024
These policies were in effect until 05/02/2024, and apply to all orders placed between 03/31/2022 - 05/01/2024. The policies are identically duplicated here as they were written at the time of purchase between 03/31/2022 - 05/01/2024. All sections not mentioned here that can be found in the returns and warranty policies are unchanged and apply to orders placed between 03/31/2022 - 05/01/2024.
Standard Warranty
- If warranty service is requested due to a hardware failure within one (1) year of delivery, the customer is responsible for return shipping unless Platinum Coverage is purchased.
- We will repair, replace, or otherwise address the covered product at our discretion. In the event that we issue a store credit, the value of the credit will be equal to the current retail price of the product. Orders covered by our standard returns policy are eligible for refunds.
- Service is normally completed within five (5) business days of delivery.
- Our standard warranty is voided if the product is transported outside of the United States of America.
Extended Warranty
- We offer a Two (2) Year Platinum Coverage plan on many products, which can be purchased anytime within the fourteen (14) day return policy (see Returns).
- The Platinum Coverage will take effect from the original date of delivery regardless of when it is purchased.
- In the rare event of a hardware failure, the customer receives a prepaid shipping label to return the product for warranty service.
- We repair, replace, or otherwise address the covered product at our discretion. In the event that we issue a store credit, the value of the credit will be equal to the current retail price of the product. Orders covered by our standard returns policy are eligible for refunds.
- Service is normally completed within five (5) business days of delivery.
- Our extended warranty is voided if the product is transported outside of the United States of America.
Exclusions
- Media drives are not covered by our warranties. Consumables such as batteries are guaranteed for one hundred twenty (120) days after purchase and follow the Standard Warranty throughout the guarantee period.
- Reported issues that are found to be false during RMA inspection will result in deductions to the refund, up to and including the entire refund amount.
- Products with physical damage or evidence of liquid contact, or products that are returned for warranty coverage under false pretenses, are not eligible for warranty service and will be returned un-repaired.
- All coverages and warranties are voided if the hardware of the product is modified in any way. This includes but is not limited to: replacing the battery, hard drive, or RAM.
- Software issues, including missing or altered user data, are not covered under our warranties.
- Any third-party fees, including but not limited to: diagnostic, repair, and shipping, will not be reimbursed.
- Factory sealed products are subject to a 15% restocking fee once opened, if returned.
- All coverages and warranties are voided if the product is transported outside of the United States of America.
- Store credits are valid for one (1) year from the date of issuance. Any remaining balance not used after one (1) year will be voided.
- In the event of a chargeback or dispute, mac of all trades reserves the right to recover any and all costs from the customer, including but not limited to a deduction to previous or future refunds.
Warranty Policies for Orders Placed on or Before 03/30/2022
These policies were in effect until 03/31/2022, and apply to all orders placed on or before 03/30/2022. The policies are identically duplicated here as they were written at the time of purchase on or before 03/30/2022. All sections not mentioned here that can be found in the returns and warranty policies are unchanged and apply to orders placed on or before 03/30/2022.
Domestic Returns and Warranty Policies
Exclusions
- Media drives are not covered by our warranties. Consumables such as batteries are guaranteed for one hundred twenty (120) days after purchase and follow the Standard Warranty throughout the guarantee period.
- Reported issues that are found to be false during RMA inspection will result in deductions to the refund, up to and including the entire refund amount.
- Products with physical damage or evidence of liquid contact, or products that are returned for warranty coverage under false pretenses, are not eligible for warranty service and will be returned un-repaired.
- Software issues, including missing or altered user data, are not covered under our warranties.
- Any third-party fees, including but not limited to: diagnostic, repair, and shipping, will not be reimbursed.
- Factory sealed products are subject to a 15% restocking fee once opened, if returned.
- All coverages and warranties are voided if the product is transported outside of the United States of America.